Plan administration

Seamless, smooth administration

Where people, technology, and processes work together to simplify administration.

2025 NAPA Advisors' choice

A strong foundation, designed for growth

An experience engineered to support efficient and accurate administration — today and tomorrow.

Service model built for your needs

Real people partnering with you to make plan administration easier.

One integrated platform

Our Plan Service Center - a central, intuitive hub for everyday plan administration.

Award-winning participant experience

Meeting participants where they are to support individual needs and drive better outcomes.

Simpler administration every step of the way

A connected, consistent, and reliable experience that helps keep plan administration on track.

  • People plus technology

    A supportive service model, advanced technology, and one connected platform, with the flexibility to adapt as things change.

  • Innovation with purpose

    Ongoing improvements that streamline administration, improve accuracy, and deliver a consistent, high-quality experience.

  • Keeping pace with change

    Providing timely updates and insights to help your plan stay compliant today and as regulations and requirements change.

  • Built to adapt and scale

    Offering solutions designed to grow with your organization, helping you stay future-ready without disruption.

Empower has the breadth of resources to address any situation that comes up for me as a plan sponsor.

D. Corbett, Plan Administrator*

Cut the complexity, save time, and simplify

The Plan Service Center, a secure, 24/7 hub, simplifies administration from implementation through ongoing plan management and helps you:

  • Manage plan tasks and participant data online, anytime — with real-time visibility and direct routing to Empower specialists.

  • Submit payroll on your schedule, with flexible options to keep data accurate.

  • Stay informed, with clear metrics and reporting so you can track trends, support participant engagement, and access the data you need when you need it.

Plan service center admin screen

A participant experience that eases your workload

Empower helps reduce day-to-day demands for plan sponsors by making it easy for participants to find answers and take action with:


  • The Empower Personal Dashboard™ — their single place to manage accounts, track progress, and see their complete financial picture.

  • Personal support from Empower’s Customer Care Center, where experts assist participants with everyday questions and next steps.

  • Ongoing learning opportunities and on-demand resources designed to build understanding, support engagement, and encourage informed financial decisions over time.
Empower participant application screen on mobile device

A clean security record2 and guarantee

Plan sponsors trust our fortified defenses, and participants are assured by our security guarantee.3

Spark Institute NIST. Independently audited, comprehensive SOC 2 Type II report

Service you can count on, expertise you can trust