Empower Privacy Center
Empower Privacy Center
This is a central place to learn about our privacy practices and manage your preferences.
Your trust matters to us
We design our products and services with privacy in mind, using your information only to deliver and improve what you depend on.
Our privacy principles
Integrity
We use your data to serve you, not for monetization.
Security
We implement strong safeguards to protect your information.
Transparency
We’re clear about how and why we use personal data.
Control
We provide tools and choices so you can manage your information.
Learn about our privacy practices
Your privacy matters to you — and to us. Our policies below explain how we collect, use, and protect your personal information, and outline your rights.
General privacy policy
This policy explains how we collect, use, and protect your data, including our use of cookies, and outlines your rights. Some details depend on your relationship with Empower or where you live.
Gramm-Leach-Bliley
This notice provides additional details about our information-sharing practices and your rights under federal law. It applies to retail, insurance, and advisory customers with a direct relationship with Empower.
California workforce notice
This explains our privacy practices for employees, contractors, and job applicants in California.
Manage your privacy preferences
Here are the steps you can take to manage your privacy rights.
Exercise your opt-out rights
While we do not share your personal information to third parties for monetary gain, some state laws have a broader definition of “sale” and “share” that may be applicable to use of certain third-party cookies, tags, pixels or web beacons (collectively, “cookies”) on our websites or mobile applications. In this context, Empower and our advertising partners use cookies, and the advertising identifier associated with your mobile or internet-connected device.
You may opt out of certain uses of your personal information as described in our privacy policy in one of the following ways (Empower will continue to share your data with service providers as permitted by law and described in the Privacy Policy):
Manage your privacy preferences for Empower
Manage privacy preferences universally for your device or browser
Use Global Privacy Control (GPC) to manage your device or browser's privacy settings. Visit the GPC site to learn how to opt out of the sale or sharing of your personal information. These settings apply only to your current device or browser. You may need to opt out again if you switch devices or browsers.
Submit a privacy request
Where required by law, Empower honors requests, such as those to to access or delete your personal information, subject to applicable exemptions.
Who can submit a request? These rights are currently available to residents of California, Connecticut, Minnesota, New Hampshire, Oregon, Rhode Island, Texas, and Virginia.
If you are a participant in a retirement plan, stock plan, or consumer-directed health plan, contact your plan sponsor (employer or former employer) to submit your request.
If you have an Empower Personal Dashboard™ account, you may submit a request via a Personal Dashboard support ticket. If you are a resident of California or Texas, you can also submit a request by filling out the privacy request form and emailing [email protected].
For other requests
- Fill out the privacy request form
- Submit your completed form using one of the following methods:
Email: [email protected]
Mail: Empower, Attn: Vice President, Privacy Compliance
8525 E Orchard Rd. 2T3. Greenwood Village, CO 80111
Call our toll-free number: 855-756-4738
Contact us
If you have privacy-related questions, call our toll-free number at 855-756-4738 or email us at [email protected]. Please do not put any confidential or personal account information in an email.