Upcoming service update:  

Starting June 18 at 9pm MT, we’ll be making updates to improve your experience and keep your account secure. Online services will be temporarily unavailable, and you may notice some minor issues on June 19 - 21.

Thanks for your patience as we work behind the scenes.

Plan administration

Seamless, smooth administration

Where people, technology, and processes work together to simplify administration.

2025 NAPA Advisors' choice

A strong foundation, designed for growth

An experience engineered to support efficient and accurate administration — today and tomorrow.

Service model built for your needs

Real people partnering with you to make plan administration easier.

One integrated platform

Our Plan Service Center - a central, intuitive hub for everyday plan administration.

Award-winning participant experience

Meeting participants where they are to support individual needs and drive better outcomes.

Simpler administration every step of the way

A connected, consistent, and reliable experience that helps keep plan administration on track.

  • People plus technology

    A supportive service model, advanced technology, and one connected platform, with the flexibility to adapt as things change.

  • Innovation with purpose

    Ongoing improvements that streamline administration, improve accuracy, and deliver a consistent, high-quality experience.

  • Keeping pace with change

    Providing timely updates and insights to help your plan stay compliant today and as regulations and requirements change.

  • Built to adapt and scale

    Offering solutions designed to grow with your organization, helping you stay future-ready without disruption.

Empower has the breadth of resources to address any situation that comes up for me as a plan sponsor.

D. Corbett, Plan Administrator*

Cut the complexity, save time, and simplify

The Plan Service Center, a secure, 24/7 hub, simplifies administration from implementation through ongoing plan management and helps you:

  • Manage plan tasks and participant data online, anytime — with real-time visibility and direct routing to Empower specialists.

  • Submit payroll on your schedule, with flexible options to keep data accurate.

  • Stay informed, with clear metrics and reporting so you can track trends, support participant engagement, and access the data you need when you need it.

Plan service center admin screen

A participant experience that eases your workload

Empower helps reduce day-to-day demands for plan sponsors by making it easy for participants to find answers and take action with:


  • The Empower Personal Dashboard™ — their single place to manage accounts, track progress, and see their complete financial picture.

  • Personal support from Empower’s Customer Care Center, where experts assist participants with everyday questions and next steps.

  • Ongoing learning opportunities and on-demand resources designed to build understanding, support engagement, and encourage informed financial decisions over time.
Empower participant application screen on mobile device

A clean security record2 and guarantee

Plan sponsors trust our fortified defenses, and participants are assured by our security guarantee.3

Spark Institute NIST. Independently audited, comprehensive SOC 2 Type II report
Plan sponsor and advisor meeting to review retirement plan performance, participant outcomes, and plan optimization strategies.

Service you can count on, expertise you can trust