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We extend our deepest sympathy for your recent loss

We are here to offer our assistance through this process


Notify Empower

When we learn an account holder has passed we immediately limit account access for enhanced security.

Complete the Notification form and send via:

Regular mail:
P.O. Box 173764
Denver, CO 80217-3764

Express mail:
8515 E. Orchard Rd.
Greenwood Village, CO 80111



Ready to help

Reach a member of our team when you are ready. Call 866-442-3888 weekdays 
7 a.m. - 5 p.m. MST.

Please have the following documents available for reference when you call:

  • Death certificate.
  • Social Security number of the decedent.
  • Trust or estate documents if applicable.

Our promise to you

Our goal is to help the confirmed beneficiary claim the account when ready. A member of our beneficiary support services team will discuss all available options based on the type of investment account.

In addition, we encourage contacting an accountant, financial planner or tax advisor for additional counsel.

Answering your questions

Processing timeline

On average, the claim process takes one month for you to gather and submit documents, and for document review and processing. To help us process your request:

  • Write legibly.
  • Ensure signature dates match notary dates.
  • Mail death certificates with water marks to ensure readability. If you are sending via fax, photocopy them first to see if they are readable.
  • Review federal and state withholding rules in the instruction guide.

Available options

A member of our beneficiary support service team can help the confirmed beneficiary:

  • Open an IRA with Empower and continue to prepare for retirement.
  • Request regular installment payments.
  • Open a new account.
  • Transfer funds to an existing account.
  • Receive a check.

Additional resources

Below are additional resources you may find helpful as you make decisions:

Visit Empower’s Learning Center
Review options and tax implications

Contact our beneficiary support services team at 866-442-3888 weekdays 7 a.m. - 5 p.m. MST

Contact Empower Investor Services for new or existing IRAs at 866-317-6586 weekdays 6 a.m. - 6 p.m. MST