Supporting you after a loss
Supporting you after a loss
We know this can be a difficult time. We’re here to help support and guide you through the process of claiming a work retirement account — clearly, carefully, and at your own pace. Contact us at 866-442-3888, weekdays 7 a.m. - 5 p.m. MT, or schedule a call.
It takes just a few steps
Notify us of a death
Submit the death certificate with the notification form. This starts the process and allows us to review the account.
We review your information
We’ll review what you shared and let you know if we need anything else to move forward.
Explore options together
We’ll explain the options for any funds you’re entitled to. You decide what’s right for you, and we’re here to help.
Your claim is processed
The process takes about one month from the time we receive all documents. (May vary based on individual circumstances and document completeness.)
Ready to help you
After you contact us, we’ll:
- Explain what applies to your situation
- Let you know if anything else is needed from you
- Answer your questions along the way
Not sure if you’re a beneficiary, or have questions about next steps? Contact us at 866-442-3888, weekdays 7 a.m. - 5 p.m. MT, or schedule a call with an Empower representative.
FAQ
FAQ
When we’re notified that the holder of a work retirement account has passed away, their account is secured to protect it. Beneficiaries are identified and accounts are created under their name; they can then request a distribution. Beneficiaries can be people or organizations, and there may be more than one.
We accept official notice of death from any individual with knowledge of or involvement in the claim and plan administrators.
To begin the death claim process, we need a copy of the death certificate. This serves as official notice.
On average, the process takes about one month after all required documents are received. This includes review and processing time. Timing may vary based on individual circumstances and completeness of documentation.
A member of our Beneficiary Support Services team can help confirmed beneficiaries understand their options, which may include:
- Opening an Individual Retirement Account (IRA) with Empower
- Receiving regular payments over time
- Transferring funds to an existing account
- Receiving a check
Carefully consider all your options, including tax implications, fees, and expenses before moving money between accounts.
A member of our Beneficiary Support Services team can explain any timing considerations that apply to your situation.
Yes. When you’re ready, you can contact Beneficiary Support Services:
866-442-3888
Weekdays, 7 a.m. – 5 p.m. MT
Schedule a call
If you’re unsure which options apply to your situation or want to talk through next steps, Beneficiary Support Services can help:
866-442-3888
Weekdays, 7 a.m. – 5 p.m. MT
Schedule a call
Need help or have questions?
If you’re not sure what applies to your situation, or want to talk through next steps, contact:
Beneficiary Support Services at 866-442 -3888, weekdays 7 a.m. - 5 p.m. MT
