Markets we serve
Serving all markets and plan types.
A trusted partner in retirement solutions
We’re singularly focused on retirement with expertise across all plan types, company sizes, and market segments.
Small-mid organizations
Corporations and institutions
Nonprofit organizations
Governments
Unions
Small-mid organizations
We are the #1 provider of retirement plans with less than $50 million in assets under administration.1 Our experienced team works with employers and third-party administrators to help build a successful retirement plan and make plan management easier and more efficient.
Corporations and institutions
Empower delivers world-class service to industry-leading organizations and some of the most complex retirement savings plans. We offer a dedicated large-market service model with high service-to-client ratios, and our results prove that we put you and your participants’ needs first.
76
Net Promoter Score (World class)2
98.9%
Client retention rate3
9.5
Client satisfaction score4
9.1
Ease of doing business score4
Nonprofit organizations
As a leading provider in the not-for-profit market, we bring more than 50 years of experience to our clients. Empower has several compelling differences for plans in the not-for-profit market, including:
Governments
At Empower, we are a leader in providing service to government clients. We maintain a singular focus on retirement and believe people deserve more than a one-size-fits-all solution to building their financial future.
$150.5B
total assets under administration5
3 million+
government participants within the 12 million participants we serve5
98.4%
our government plan retention rate6
24
state plans we administer6
Unions
Empower has been supporting unions and some of the most complex Taft-Hartley retirement plans for over 60 years. Our dedicated service team has an average of 20 years of Taft-Hartley experience, and they understand the unique needs of the trades and their members. The results show that we put you and your members’ needs first.8
$22.5B
Taft-Hartley assets7
261k
Members7
200
Clients7
50+
Full-time U.S. based employees7
To learn more about our retirement solutions, please contact your Empower representative or call
877-630-4015.
1 2021 PLANSPONSOR Defined Contribution Survey, as of January 2022.
2 Net Promoter Score® (NPS) measures customer experience. According to Bain & Company, the creator of NPS, NPS above 20 is considered favorable, above 50 is excellent and above 70 is world class. NPS survey data provided as of December 2021.
3 Empower data as of December 31, 2020
4 Empower Data as of June 30, 2020
5 Empower data as of June 30, 2021.
6 Empower data as of July 2021.
7 Empower data as of January 4, 2021.
8 Empower data as of December 31, 2021.
FOR FINANCIAL PROFESSIONAL USE ONLY
RO2010014