We're excited that you're with Empower
Effective January 4, 2021, Empower officially acquired the retirement business of MassMutual. Plan migrations to Empower’s recordkeeping platform are now underway. We have a team of Empower associates dedicated to executing migrations, so each plan’s service team can focus on business as usual.
Benefits of your migration to Empower
For your plan
- Continuity of service, coordinated with your plan’s advisor
- Additional services and programs to simplify plan administration
- Refreshed reporting and plan management tools
- A single, modern recordkeeping system
- Data protection through the Empower Security Guarantee*
- Thought leadership and legislative/regulatory insights
* For more information regarding account security and the Security Guarantee’s conditions, visit empowermyretirement.com and click on Security Guarantee at the bottom of the page.
For your participants
- Refreshed participant website and mobile apps
- Award-winning customer service
- Holistic financial wellness programs
- Access to fiduciary advice at no additional cost
- Award-winning, personalized communication programs
- Fully transactional Spanish capabilities on the web
Learn more about Empower's Plan Service Center
Enhanced experience for your plan participants
Prepare for what’s ahead
We’ll notify plan sponsors, advisors and TPAs approximately 5 months in advance of the plan’s scheduled migration date.
Multiple communications and webinars will follow, which are designed to guide our clients through the process.
Participant communications
About 30 days in advance of the migration, Empower will begin sending a multi-touchpoint campaign to plan participants.
Additional resources for plan participants
At your discretion, advisors, TPAs and plan sponsors may share these optional resources with participants as your migration date approaches.
- About Empower video
- Who is Empower flyer
- Frequently asked questions about the migration
- Security Guarantee video and tips
- Security Guarantee email (available from your client service rep)
“Together, Empower and MassMutual connect a broad spectrum of strength and experience with a shared focus on the customer. We are excited about the opportunity to reach new customers and serve even more Americans on their journey toward creating a secure retirement.”
Empower’s extensive experience will guide a smooth transition
Since 2004, Empower has transitioned 14 recordkeeping platforms, including:
J.P. Morgan Retirement Plan Services
Franklin Templeton Investments
MetLife Life Insurance Company
New England Life Insurance
General American Life Insurance Company
U.S. Bank Defined Contribution Services
EMJAY Corp.
Federated Insurance Companies
220+ full-time transition professionals including:
- Program management
- Data conversion
- Integration workstreams
- Technology
- Training
- Communications
Transitioning to the Empower platform will be different from a typical conversion and will require less action on your part.
About Empower
Retirement is our core business
We’re the second-largest retirement services provider in the United States,1 serving over 71,000 plans and 17 million participants.2 We’re focused on retirement, with expertise across all plan types, company sizes and market segments.
Empower Institute
The Empower Institute explores many aspects of the retirement savings puzzle and works to blaze the trail on potential solutions to some of the most vexing challenges facing American workers.
Award-winning education with measurable results
Delivering the right message to the right person at the right time.
PLANADVISOR best-rated 401(k) company by advisers
PLANSPONSOR Outstanding Service
Top ranked in Financial Advisor IQ Awards
2020 Retirement Leader of the Year
11 P&I Eddy Awards
4 PCSA Signature Awards
183 Marcom Awards
93 Hermes Awards
Empower stats at a glance
$1.2 trillion+2
Total assets under administration
69,000+2
Retirement plans under administration
17 million+2
Total plan participants
2nd Largest1
Retirement services company in the country
12,0003
Total employees
40
Regional offices
Connect with an Empower representative today!
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Empower Total Retirement Center
Plan sponsor and TPA account management – 401(k) defined contribution plans
Plan Access
Plan sponsor and TPA account management – 401(k) defined contribution plans
Retirement plans
Plan sponsor and advisor account management – government, education, healthcare, not-for-profit plans
1 Pension & Investments Defined Contribution Survey Ranking as of April 2020.
2 As of June 30, 2022. Information refers to all retirement business of Empower Annuity Insurance Company of America (EAIC) and its subsidiaries, including Empower Retirement, LLC; Empower Life & Annuity Insurance Company of New York (ELAINY); and Prudential Retirement Insurance & Annuity Company (PRIAC), marketed under the Empower brand. EAIC’s consolidated total assets under administration (AUA) were $1,289.3B. AUA is a non-GAAP measure and does not reflect the financial stability or strength of a company. As of June 30, 2022, EAIC’s statutory assets total $77.2B and liabilities total $74.3B. ELAINY’s statutory assets total $6.9B and liabilities total $6.7B. PRIAC’s statutory assets total $82.1B and liabilities total $80.8B.
On August 1, 2022, Empower announced that it is changing the names of various companies within its corporate group to align the names with the Empower brand. For more information regarding the name changes, please visit empower.com/name-change.
3 Total employees for U.S. and India locations as of January 4, 2022.
On December 31, 2020, Empower Retirement acquired the retirement business of Massachusetts Mutual Life Insurance Company (“MassMutual”). Following an initial transition period, Empower Retirement will become the sole administrator of this business. Empower Retirement refers to the products and services offered by Great-West Life & Annuity Insurance Company (“GWLA”) and its subsidiaries, including Empower Retirement, LLC. Empower Retirement is not affiliated with MassMutual or its affiliates.
Securities, when presented, are offered and/or distributed by Empower Financial Services, Inc., Member FINRA/SIPC. EFSI is an affiliate of Empower Retirement, LLC; Empower Funds, Inc.; and registered investment adviser Empower Advisory Group, LLC. This material is for informational purposes only and is not intended to provide investment, legal or tax recommendations or advice.
©2022 Empower Retirement, LLC. All rights reserved.