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Coverage
Locator enables your organization to tie together
network coverage and
customer location to determine service availability and
performance.
With Coverage
Locator
 | A customer is located
via his or her address, street intersections, ZIP
code, landmark, or by simply pointing and clicking
on a map.
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| A customer's service
coverage area is found and identified.
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| The distance or
relationship from the customer location to the
central office, dispatch point, or a relevant fixed
location or area boundary is determined. |
Features
Coverage Locator in an intranet application allows a
customer service representative to:
| Determine customer
location
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| Visually verify
coverage information
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| Log customer trouble
information
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| Relay trouble
information to a central database
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| Determine if a service
can be provisioned at the given location |
Coverage Locator in an
Internet or kiosk application allows a customer, field
technician or mobile salesperson to:
| Enter any location.
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| Visually verify
coverage or service information.
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| Find the nearest
retail location or service center.
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| Optionally submit
trouble information.
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| Provide accurate
answers about the status of the network during
service-affecting outages. |
Advantages
| Delivers answers in
seconds. |
| Presents up-to-date
information and a true representation of coverage
and planned coverage, as well as roaming or pricing
information.
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| Easy to use, requiring
little training.
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| Reduces CSR strain,
providing the CSR instant information needed to
perform the job.
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| Minimizes effort
(information is accessed at a CSR's fingertips).
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| Allows for proactive
customer care-resolving situations quickly and
addressing potential concerns before they become
problems.
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| Collects valuable
information for marketing, engineering and
maintenance for fast identification of service
problems that may have been overlooked by the
operations/maintenance tools. |
Benefits
Increase Sales, Reduce Costs, Improve Efficiency
With Coverage Locator, your organization can increase
sales, reduce operational costs, and improve program
efficiencies. Accurate information is obtained quickly
and efficiently, allowing your organization to act
immediately to identify and address potential and
present problems; focus on your service needs and
weaknesses; and target a host of other necessary
information to maintain and grow your business. And,
with ready access to this precise information, your
business may easily earn a reputation for top notch
customer service.
Coverage Locator's
ability to provide expedited service not only allows for
superior customer service, it also will save your
organization money with reduced average call time,
drastically reduced hold time, and elimination of many
callbacks. Further cost savings are realized with fewer
calls, as customers take advantage of online Coverage
Locator applications. Coverage Locator on the Internet
offers customers 24 hour access to service information.
And, with customer self-help via Internet and reduced
call time, CSRs are free to work on more pressing
service concerns.
Coverage
Locator Add-On Capabilities
| Real-time network
status updates: integrated
switch and status information so outage impact areas
are automatically sent to customer service.
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| Trouble ticket
analysis:
trouble tickets are automatically appended to tower
fences to immediately alarm engineers of trouble
clusters. |
| Customer and market
analysis: as
coverage requests are logged, marketing
professionals can quickly target trends and uncover
market opportunities using
MapInfo
TargetPro®. |
back to top
1.888.627.7767
1.888.MAP.PROS
www.empower.com
© 2008 Empower Geographics
1000 Executive Way, Des Plaines, IL 60018
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