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Telecommunications Solutions

Wireless Service Coverage Areas
Two unique databases for wireless carriers or those who work with them. MarketRight shows where wireless carriers are licensed to operate while CoverageRight shows where carriers actually have service deployed -- the two are not the same!

Empower OneCall
This innovative location-based customer care solution for wireless carriers offers one call trouble resolution for customer reported network problems. Complements existing trouble ticketing or CRM solutions. Dramatically improves customer satisfaction and leads to maximized network reliability and performance.

Empower OneCall™ CoverageView
A web-based coverage analyzer for retail stores that allows your sales teams and agents to accurately determine the quality and extent of wireless coverage for any location or area within your wireless network.

Empower SectorPlanner
A fast and easy to use capacity planning utility seamlessly integrated into the MapInfo Professional environment.

Empower DSL Qualifier
Save time, money and guesswork by pre-qualifying DSL prospects before trying to provision lines. By the single request or in batch mode.

MapInfo® Coverage Locator
Internet/Intranet solution that ties together network coverage and customer location to determine service availability and performance.

MapInfo CallingAreaInfo®
Telecommunications software that defines and maps local area calling plans to improve decisions regarding network expansion, competitive threats, and marketing to customers and prospects.

HotSpotInfo
Comprehensive MapInfo database of Wi-Fi access points throughout the United States.

Overview
For telecommunications service providers, location information and geography have an enormous impact on their business. Almost every strategic decision involves the question of "where" and requires spatial analysis:

bulletWhere can I offer wireless service?
bulletWhere are the best areas to expand in order to attract the most and best customers?
bulletWhere should I place a new switch or cell tower?
bulletWhere are problems in my network?
bulletWhere are my competitors?
bulletWhere are customers reporting network problems?
bulletWhere are concentrations of trouble tickets located?
bulletWhere is customer churn presenting the biggest problem?

Empower has worked closely with some of the nation’s leading telecommunications carriers to assess needs and design, develop, and implement custom solutions. Our solutions expertise includes:

bulletMarket Analysis and Marketing Programs
bulletNetwork Capacity Planning and Performance Analysis
bulletNetwork Engineering and Operations
bulletCustomer Problem Resolution
bulletTrouble Tracking and Resolution
bulletCustomer Care

 

 

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1.888.MAP.PROS
www.empower.com
© 2012 Empower Geographics
2720 South River Road, Suite 128,
Des Plaines, IL 60018

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Public Safety Answer Points (PSAP) for E-911 Call Routing
Meet FCC mandates for handling emergency calls on VoIP networks.


Empower OneCall™, our location-based one call resolution and customer care solution, is used by large and small wireless carriers nationwide. With Empower OneCall, carriers are able to dramatically improve customer care and maximize network reliability and performance.