OneCall offers significant quantifiable
operational and financial benefits. Contact
us to learn more about how our proven Financial Analysis
Model can quantify the OneCall benefits for your business.
Save thousands of hours of time through one
Because CSRs have the network information
they need to close the vast majority of customer complaints on
the first call. This eliminates costly repeat calls, call
backs, follow-up calls, and expensive trouble tickets.
customer satisfaction, retention, and acquisition.
increases operational synergies among Customer Service,
Operations, Engineering and Marketing to dramatically improve
customer service and improve network quality and reliability.
This will enhance customer experiences, reduce defections, and
increase the attractiveness of your wireless service to new
Our customers tell us that
network trouble tickets that once took four hours of
engineering research and effort to close now take 30 minutes
or less because of accurate data coming from CSRs. This is
like having eight times the number of engineers available to
improve your network.
Impact the bottom line by
Operational efficiencies gained in Customer
Service, Engineering, and Operations, combined with reduced
customer defections and better information to support capital
planning, can add millions of dollars to your bottom
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© 2012 Empower Geographics
2720 South River Road, Suite 128,
Des Plaines, IL 60018