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Empower OneCall™ is a one-call
resolution system for customer reported network problems.
Designed 100% from the
ground up specifically
for wireless carriers, OneCall complements trouble ticket
software to help improve wireless customer service and network
performance. |
What's
Your Point of View?
Customer
Care
Engineering/
Network Operations
Marketing/Sales
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Download
the White Paper: How Wireless Carriers Can Increase Customer
Loyalty While Saving Money.
OneCall links Customer
Service, Engineering, Operations, and Marketing, allowing a
carrier to proactively serve customers, accelerate network
maturity, and enhance the customer experience. Vital location
data serves as the key link in OneCall, enabling wireless
carriers to pinpoint the customer’s location at the time of
trouble, the locations of towers and coverage footprint, and
then provide real time cell and network status to Customer
Service Representatives (CSRs). Because CSRs know the cause of
network problems immediately, the vast majority of trouble
tickets will be closed on the first call.
With Empower OneCall
implemented cross-functionally:
 | Customer Service Reps (CSRs)
can immediately pinpoint the location of customer
problems. |
| CSRs can close the vast
majority of trouble tickets on the first call (One Call Resolution). |
| Engineers and operations
personnel can have online, real-time access to complete
trouble ticket information for faster problem resolution. |
| Engineers and operations
personnel can quickly isolate and repair hot spots of
trouble. |
| Marketing professionals
can leverage a reputable, proactive customer service
department and more reliable network in its efforts to
attract customers and serve their best customers best. |
Already have a trouble
ticket system or CRM solution?
If
you have an existing trouble ticket system or customer relationship
management system, OneCall can complement it to improve
your organization's response to customer issues. We provide
critical location information to help you respond more
accurately and quickly to customer reported network
problems.
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1.888.627.7767
1.888.MAP.PROS
www.empower.com
© 2008 Empower Geographics
1000 Executive Way, Des Plaines, IL 60018
legal
information
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Empower OneCall™ CoverageView™
A location-based coverage analyzer that allows your sales teams, agents, and even your customers to accurately determine the quality and extent of wireless coverage for any location or area within your wireless network.
Call
1-888-627-7767
Contact
us for more information.
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