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OneCall
CoverageView™
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Use
CoverageView to Comply with the the CTIA's new 'Consumer
Code'
If you plan to share coverage maps or coverage
information with your subscribers or potential
customers, CoverageView is the perfect choice.
Deploy it in your organization or have Empower
Geographics help you create the coverage and even the
roaming maps you need to comply with the 'Consumer
Code.' Call 888.627.7767 for more information.
Read
the CTIA Consumer Code (pdf).
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| OneCall CoverageView™ is a location-based coverage analyzer.
It can be used to display coverage maps and information
or to provide detailed answers to coverage
inquiries.
CoverageView allows your
marketing and sales teams, agents, and even your customers to accurately determine the quality
of signal for any location or area within your wireless network.
Now you can increase
the likelihood of winning business because you can
quickly, accurately and easily answer inquiries about
signal quality and coverage.
Effective
Sales & MarketingTool
How
Coverage View Works
Key
Benefits
Enhanced
Capabilities
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For any intersection, you can determine the quality of
signal: in-building, in-vehicle or ground. You can inform customers about quality of service while roaming and about proposed network improvements.
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An Effective Sales Tool
CoverageView enables you to tell customers where they will be able to use their phone and what quality of coverage they can expect at home, at work or while traveling.
Unlike wireless service providers that promise complete coverage everywhere and then don’t deliver — leading to dissatisfied customers and high churn rates — you will be able to manage customer expectations about when and where they can use their phone. If a customer knows they will not have coverage while inside their office building, you can tell them in advance and avoid having an unhappy customer. You’ll eliminate angry phone calls after the fact, reduce churn and avoid lost revenues from not recouping your acquisition costs.
Now you will sell wireless service to those customers most likely to stay loyal to you and provide a long term revenue stream. |
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How CoverageView Works
Using CoverageView, a sales agent can pinpoint where customers want to use their phone by searching for the closest intersection to their home and work locations. CoverageView makes use of Empower Geographics’ proprietary intersection location technology, CrossStreets™, and can quickly and accurately identify any landmark, location where two streets intersect or even where roads intersect railroads or waterways.
Once an intersection is entered and verified, CoverageView returns a result displaying the quality of coverage at that location:
 | In-building — the customer’s phone will work inside buildings at that location. |
| In-vehicle — the customer’s phone will work while driving at that location. |
| On-ground — the customer’s phone will work only while outside at that location. |
| Roaming — the location is in a roaming area. |
| Planned Coverage — the location is an area where network improvements are planned. |
CoverageView is built on a 100 percent Web architecture, providing scalability and performance across a network of retail stores.
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Key Benefits
| Provides fast answers for customers/prospects making coverage and service inquiries. |
| Enables you to proactively serve customers by providing them with coverage information. |
| Allows you to manage customer expectations about where their phone will work. |
| Reduces post-sale customer complaints. |
| Helps reduce revenue losses due to un-recovered customer acquisition costs. |
| Helps promote customer loyalty and a strong relationship between you and your customer. |
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Enhanced
Capabilities
CoverageView’s capabilities can be enhanced when licensed as a module within
Empower OneCall™, a wireless customer care solution providing communication workflow among customer service, engineering and operations to resolve customer-reported network problems.
Additional capabilities of CoverageView include:
| Point-to-Point Coverage
-- Performs coverage analysis between two locations. |
| Trip Analyzer -- For a network of points, determines driving routes and percentage of driving network that falls within coverage, by quality of coverage. |
| Batch Analysis -- Provides coverage analysis for commercial customers with service fleets and field teams. |
| Revenue Analysis -- Calculates ARPU and net impact revenues for each coverage inquiry. |
| Business Reports -- Generates lost business and no-sale reports to help marketing teams determine where lack of coverage is leading to lost subscribers and lost revenue. |
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1.888.627.7767
1.888.MAP.PROS
www.empower.com
© 2008 Empower Geographics
1000 Executive Way, Des Plaines, IL 60018
legal
information
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